Incident

{
    "incident_id": "inc_a1b2c3d4e5f6g7h8",
    "idempotency_key": "string",
    "category": "sos",
    "severity": "low",
    "status": "created",
    "subject": {
        "name": "Amaka Obi",
        "phone": "+2348012345678",
        "email": "[email protected]",
        "reference": "TRIP-44821",
        "metadata": {
            "vehicle_plate": "LND-204-KJA",
            "driver_name": "Olu Babs"
        }
    },
    "title": "string",
    "description": "string",
    "location": {
        "coordinates": [
            3.3792,
            6.5244
        ],
        "address": "14 Bourdillon Road, Ikoyi, Lagos",
        "landmark": "Gate B — North entrance"
    },
    "resolution_outcome": "handled",
    "resolution_notes": "string",
    "is_drill": true,
    "timeline": [
        {
            "status": "string",
            "event": "created",
            "message": "string",
            "timestamp": "2019-08-24T14:15:22.123Z"
        }
    ],
    "created_at": "2019-08-24T14:15:22.123Z",
    "updated_at": "2019-08-24T14:15:22.123Z",
    "resolved_at": "2019-08-24T14:15:22.123Z",
    "cancelled_at": "2019-08-24T14:15:22.123Z"
}