SLA

{
    "broadcast_timeout_seconds": 120,
    "escalation_timeout_seconds": 300,
    "resolution_target_seconds": 1800,
    "first_response_seconds": 0,
    "time_to_scene_seconds": 0,
    "time_to_resolve_seconds": 0,
    "response_met": true,
    "resolution_met": true,
    "escalation_count": 0
}